Market Project 8
Establishing One Stop Shops (OSS)

Objective: Implementation of the „One face to the customer“-principle on Corridor X

Tasks:

• Select suitable staff and create an international network
• Implement OSS in national railway organisations
• Improve tools and skills
• Ensure professional business performance of staff before starting

Project leader: Slovenian Railways (Holding Slovenske zeleznice, d. o. o. SZ)

Status:

• Selection of suitable staff and creation of an international network – selection to be finished by September 30th, 2007
• Implementation of OSS in national railway organizations – within EU no bigger problem to adopt OSS, more difficult in countries not being EU-Members – in progress
• Improvement of tools and skills – launched
• Ensuring professional business performance of the selected staff before starting – to be started immediately after finishing the selection mentioned above
  

Start: January 2006

End: June 2008

One Stop Shop (OSS)